Sharpline Solutions Privacy Policy

Last updated: 20 March 2026

This Privacy Policy explains how Sharpline Solutions collects, uses, stores, and discloses personal information when you use our website, contact us, request a quote, or subscribe to updates.

1. Information We Collect

• Contact details such as name, email address, phone number, and company details.
• Quote and service request details you submit through website forms.
• Communication records when you contact us by email, phone, or website forms.
• Technical information such as browser type and basic usage analytics.

2. How We Use Your Information

• To respond to enquiries and provide requested quotes or services.
• To manage bookings, service delivery, invoicing, and customer support.
• To send service-related updates and respond to follow-up requests.
• To send marketing communications where you have opted in.
• To meet legal, safety, and compliance obligations.

3. Legal Basis and Consent

By submitting personal information through our website, you consent to collection and use as described in this policy. Where required, we rely on contract performance, legitimate business interests, legal obligations, and consent.

4. Sharing of Information

We may share information with:

• Service providers who support our business operations (for example email and IT providers).
• Professional advisers, insurers, or regulators where required.
• Authorities where disclosure is required by law.

We do not sell your personal information to third parties.

5. Data Security

We use reasonable administrative and technical safeguards to protect personal information from unauthorized access, loss, misuse, and disclosure. No online transmission or storage system is guaranteed to be fully secure.

6. Data Retention

We retain personal information only as long as needed for business, legal, accounting, and compliance purposes, then securely delete or de-identify it where appropriate.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality and understand site usage. You can manage cookie settings in your browser.

8. Your Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of information where legally permitted.
• Opt out of marketing communications at any time.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend reviewing their policies.

10. Policy Updates

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date.

11. Contact Us

For privacy enquiries or requests, contact us at info@sharplinesolutions.com.au or call +61 414 603 059.